Privacy Policy

1. Information We Collect

When you book an appointment or use our services, we collect the following information:

• Full name, email address, and phone number
• Appointment details (date, time, branch, and services availed)
• Medical-related information you voluntarily provide (e.g., reason for test, prescription uploads)
• Payment information (processed securely; we do not store card details)

2. How We Use Your Information

We use your information to:

• Process and confirm your appointment bookings
• Send you booking confirmations, reminders, and result notifications via email or SMS
• Improve our services and patient experience
• Comply with applicable Philippine laws and health regulations (DOH, PhilHealth)

3. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only with:

• Licensed medical professionals involved in your care
• Regulatory bodies as required by Philippine law
• Service providers who assist in operating our systems (under strict confidentiality agreements)

4. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (HTTPS), secure cloud storage, and restricted access controls. However, no system is 100% secure — please contact us immediately if you believe your information has been compromised.

5. Data Retention

We retain your personal and medical records for a minimum of 10 years in accordance with Philippine health regulations, unless you request deletion and it is permissible under the law.

6. Your Rights (Data Privacy Act of 2012)

Under Republic Act 10173, you have the right to:

• Be informed about how your data is processed
• Access, correct, or update your personal information
• Request deletion of your data (subject to legal retention requirements)
• File a complaint with the National Privacy Commission (NPC)

7. Contact Us

For privacy-related concerns, please reach out to our Data Privacy Officer: